Privacy policy

Privacy Collection Notice

This is a collection notice by T Garage – Strategy and Research Pty Limited (ACN 613 775 143) and its Related Bodies Corporate  under APP5 of the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

WHO IS COLLECTING YOUR PERSONAL INFORMATION?
T Garage – Strategy and Research Pty Limited (ACN 613 775 143) and its Related Bodies Corporate (as defined in the Corporations Act 2001 (Cth), including InsightIQ Pty Limited (ACN 613 778 788) and InsightIQ Technologies Pty Limited (ACN 144 524 452) Level 1, 299 Clarendon St, South Melbourne, South Melbourne, Victoria, 3205, Australia Email: privacy@tgarage.com.au

HAVE WE COLLECTED YOUR PERSONAL INFORMATION FROM SOMEONE ELSE?
Yes, although we sometimes collect personal information from you directly, we may also have obtained your personal information from a community sponsor or third party data broker.

THE PURPOSES FOR WHICH WE COLLECT YOUR PERSONAL INFORMATION
We collect, hold, use and disclose your personal information to: give you the ability to access and use our InsightIQ platform and app and our website invite you to join, and enable your participation in, our communities provide our clients, sponsors and agencies with analysis, insights and outputs derived from your and other members’ participation in our communities; provide you with our products and services promote related products and services to you enable you to access information about us and our products and services comply with our legal and regulatory obligations otherwise manage ourbusiness

CONSEQUENCES IF YOUR PERSONAL INFORMATION IS NOT COLLECTED
You will not be able to join or participate in our communities We may not be able to provide you with the products or services you require or an appropriate level of service

THIRD PARTIES TO WHOM WE USUALLY DISCLOSE YOUR PERSONAL INFORMATION
Specific examples of third parties to whom we may disclose personal information include: our related companies our clients and sponsors our third party service providers (such as our third party providers of backup and data storage services, content services, website hosting services, marketing services, market research and analytical services, games and competition services, prizes, distribution and mailing services) our third party providers of software and services which incorporated in, or integrated or linked with, the InsightIQ platform, communities or our website any purchaser or potential purchaser of our business or assets our professional advisers, including our accountants, auditors and lawyers government and regulatory authorities and other organisations, as required or authorised by law

ACCESS AND CORRECTION
Our privacy policy contains information about how you can access your personal information held by us and seek correction of that information

COMPLAINTS
Our privacy policy contains information about how you can complain about a breach of the Australian Privacy Principles and how we will deal with your complaint

Privacy policy

1. OUR COMMITMENT TO PRIVACY
T Garage – Strategy and Research Pty Limited (ACN 613 775 143)  and its Related Bodies Corporate (referred to as we, our and us) are committed to protecting the privacy of all Personal Information that we collect from you and to complying with our obligations under the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles.

Please take a moment to read our Privacy Policy as it describes what happens to your Personal Information that is collected via the Platform and Website.

3. ‘INCLUDES’ OR ‘INCLUDING’
In this Privacy Policy, wherever includes or including is used, it will be read as if it were followed by (without limitation).

4. OVERVIEW
Where practicable, we will deal with you anonymously or under a pseudonym. However, due to the nature of our products and services, where you do not wish to provide us with your Personal Information, you will not be able to join or participate in our Communities and we may not be able to provide you with the products or services you require or an appropriate level of service.We collect and hold Personal Information that is reasonably necessary for, or directly related to, one or more of our functions or activities.

5. OUR PURPOSES
Our purposes for handling your Personal InformationAs a general rule, we only handle Personal Information for purposes that would be considered relevant and reasonable in the circumstances. We will only collect Personal Information that is necessary for the purposes described in this Privacy Policy, or other purposes specifically communicated to you. We use fair and lawful methods to collect Personal Information.We collect, hold, use and disclose Personal Information to:

• Give you the ability to access and use the Platform and Website;
• Invite you to join, enrol you as a Member of and enable you to participate in, Communities;
• Provide our clients and Sponsors with analysis, insights and outputs derived from your and other Members’ participation in Communities;
• Provide you with products and services;
• Promote related products and services to you;
• Enable you to access information about us and our products and services;
• Comply with our legal and regulatory obligations; and
• Otherwise manage our business.
• Types of Personal Information we collect

6. PERSONAL INFORMATION
We obtain Personal Information from our clients, Sponsors and third party data brokers. We may also collect information from the devices and networks that you use to access the Platform and Website to help us develop and secure our services.

The information we may collect can include:

We obtain Personal Information from our clients and Sponsors. We also obtain Personal Information directly from customers and Members via the Platform and Website and from maintaining records of information provided in the course of providing services or during participation by Members in Communities.

When you browse our Website: You do not have to give us any information in order to simply browse on our Website. However, we may need to collect certain details from you if, for example, you want to place an order or make a payment for products or services.

When we provide you with products and services: To provide products and services to you, the Personal Information that we collect includes your name, ABN, email address, phone numbers, address and date of birth.

When you use the Platform and Website and participate in Communities: To use the Platform and participate in a Community, you must become and Member and provide us your name, gender, email address, phone numbers, address and date of birth. You may provide further information to facilitate your participation in a Community.

If you become a member of a Community, then you will have the opportunity to share content and information within the Community. You are under no obligation to share any content and information and do so entirely as a matter of your free choice. We may collect information about how you use the Platform and Website to assist us to provide you with more tailored services, and to enable us to develop and improve our services. When you use the Platform or Website, the information we may collect includes:

• the functions you have used;
• all content and information that you share or provide within a Community (which may include your Sensitive Information, if you chose to share that information);
• how you have shared your content and information within a Community;
• third party content you have received;
• advertisements you have clicked on; and
• other Communities and third party websites that you have accessed via the Platform and Website.

We may also collect information from the devices and networks that you use to access the Platform and Website to help us develop and secure our services. The information we may collect can include:

• the internet protocol (IP) address of your computer of the proxy server that you use to access the internet;
• your computer operating system;
• your type of web browser;
• your mobile device;
• your mobile operating system; and
• the name of your ISP or your mobile carrier.

We obtain some of this information from third party analytics companies whom we have allowed to access a de-identified database in order to provide us with this information. We may use ‘cookies’ to store and sometimes track information about you, but only on an anonymous basis. A cookie is a small amount of data sent from a server which is stored on your computer’s hard drive. You can set your browser to refuse cookies or to ask you before your browser accepts them. Certain parts of the Platform and Website may require a cookie to be activated and, if you choose to reject the cookie, a particular feature may not be available to you.

7. HOW WE HANDLE YOUR PERSONAL INFORMATION
We will collect and hold your Personal Information in a fair and lawful manner, and not in an unreasonably intrusive way. We obtain Personal Information directly from you, as well as from our clients and Sponsors. We will sometimes also collect your Personal Information from other third parties, including from our Related Bodies Corporate and publicaly available sources.

Direct Collection
We may collect the Personal Information you directly give us through some of the following means:

• when completing the registration process for the Platform;
• from the Platform account opening forms and other related correspondence;
• when you participate in a Community;
• when you make an application for, or sign our agreement for, the provision of our products or services;
• when you request any information regarding our products or services in person, by phone or via the Platform or Website;
• while conducting customer satisfaction and market research surveys;
• whilst administering any of our services;
• when you enter any promotions or competitions we, our clients or Sponsors run from time to time; and
• as otherwise required to manage our business.

Automatic Collection
We may collect your Personal Information automatically through some of the following means:

• we may receive location data passed to us from third party services or GPS-enabled devices you have set up;
• we may collect information about how you use the Platform and Website and participate in Communities to assist us to provide you with more tailored services and to enable us to develop and improve our services;
• we may also collect information from the devices and networks that you use to access the Platform and Website and participate in Communities to help us develop and secure our services; and
• we may use ‘cookies’ to store and sometimes track information about you, but only on an anonymous basis.
• Use and disclosure of Personal Information

We will only use and/or disclose your Personal Information in accordance with the Privacy Act and the Australian Privacy Principles.

Primary Purposes
The primary purposes for which we use and disclose your Personal Information include:

• giving you the ability to access and use the Platform and Website;
• inviting you to join, and enabling you to participate in, Communities;
• Platform and Community registration procedures;
• verifying your identity;
• providing our clients and Sponsors with analysis, insights and outputs derived from your and other Members’ participation in Communities;
• providing you with our products or services;
• providing you with information in relation to the use of our products or services;
• providing quality assurance for our products and services;
• providing you with information available on the Platform and Website;
• maintaining user records;
• administering and managing our products or services, including charging, billing and collecting debts;
• responding to your enquiries and feedback regarding our business, our products and our services;
• complying with government legislation and regulations; and
• internal management purposes, complaint handling, planning, quality assurance and audit purposes.

Specific examples of third parties to whom we may disclose Personal Information include:

• our Related Bodies Corporate;
• our clients and Sponsors;
• our third party service providers (such as our third party providers of backup and data storage services, content services, website hosting services, marketing services, market research and analytical services, games and competition services, prizes, distribution and mailing services);
• our third party providers of software and services which incorporated in, or integrated or linked with, the Communities, the Platform or Website;
• any purchaser or potential purchaser of our business or assets;
• our professional advisers, including our accountants, auditors and lawyers; and
• government and regulatory authorities and other organisations, as required or authorised by law.

Secondary Purposes
We may also use and disclose your Personal Information we collect for a secondary purpose. A secondary purpose is one which is related to the primary purpose of collection. Some of the secondary purposes for which we may use your personal information include:

• promoting and marketing our products and services to you;
• product and service development;
• customer and market research; and
• keeping you informed of any changes to our business, products and services or other offerings that may be of interest to you.

We will not use or disclose your Personal Information for any other purpose unless you have consented to that use or disclosure.

Direct Marketing
We may use your Personal Information, including your contact details, to provide you with information about products and services, including those of third parties, which we consider may be of interest to you.
We will not disclose your Personal Information to third parties for marketing purposes.

You may opt out at any time if you no longer wish to receive direct marketing information from us. You can make this request by contacting our Privacy Officer.

8. ACCESS
You have a right to access your Personal Information. We will generally provide it to you but in some cases where and to the extent permitted by law, we may refuse access to some or all of that information. In those circumstances we will provide reasons.

To make a request, you will need to obtain and complete an application form verifying your identity and specifying what information you require. You should contact our Privacy Officer at privacy@tgarage.com.au to make a request.

9. ACCURACY AND CORRECTIONS
We will take reasonable steps to ensure your Personal Information is accurate, complete and up to date. If you believe that any Personal Information we hold about you is not accurate, complete or up to date, then please contact our Privacy Officer at privacy@tgarage.com.au.

10. SECURITY
We will take all reasonable steps to ensure your Personal Information is kept secure. We maintain appropriate physical, procedural and technical security for our offices and information storage facilities so as to prevent any loss, misuse, unauthorised access, disclosure, or modification of Personal Information. This also applies to disposal of Personal Information.

In addition, we protect Personal Information by restricting access to those people who need access to do their job.

11. RESOLVING PERSONAL INFORMATION CONCERNS
If you have any questions, concerns or complaints about this Privacy Policy, or our use of your Personal Information, please email our Privacy Officer at privacy@tgarage.com.au or write to:

The Privacy Officer
T Garage – Strategy and Research Pty Limited
Level 1, 232 Clarendon St, South Melbourne, South Melbourne, Victoria, 3205, Australia
Email: privacy@tgarage.com.au

Once a complaint has been lodged, the Privacy Officer will respond to you as soon as possible. We will endeavour to respond to any complaints received within 30 days.

You may also lodge a complaint with the Office of the Australian Information Commissioner by telephone: 1300 363 992 or email: enquiries@oaic.gov.au.

12. CHANGES
We reserve the right to change the terms of this Privacy Policy from time to time, without notice to you. The current version of our Privacy Policy is available at: www.tgarage.com.au

The last update to this document was July 2019.